Privacy Policy

GITI TOUR & TRAVEL – Thailand
Updated: 2025

At GITI TOUR & TRAVEL (GITI TR CO., LTD.), your privacy and personal data protection are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Thailand Personal Data Protection Act (PDPA – B.E. 2562) and all applicable tourism laws and regulations.

By using our website or booking services, you agree to the terms described below.


1. Information We Collect

We collect the following types of information when you contact us, make a booking, or visit our website:

1.1 Personal Information

  • Full Name

  • Passport Number (when required for tickets & hotels)

  • Email Address

  • Phone Number / WhatsApp

  • Nationality

  • Address (if required for invoicing)

  • Emergency Contact Details

1.2 Travel Information

  • Travel dates

  • Hotel preferences

  • Flight details

  • Number of guests

  • Age (only when needed for child tickets or safety requirements)

1.3 Payment Information

  • Bank transfer proof

  • Payment confirmations
    (We DO NOT store credit/debit card numbers. All secure payment gateways are handled by authorized third parties.)

1.4 Website Usage Data

  • IP address

  • Browser type

  • Cookies and analytics data (used to improve website experience)


2. How We Use Your Information

Your data is used only for travel-related services, such as:

  • Confirming bookings (hotel, tours, transfers, tickets)

  • Issuing vouchers, confirmations, invoices, and receipts

  • Contacting you for itinerary updates

  • Processing payments

  • Improving our website and customer service

  • Legal compliance and safety requirements

  • Communication for support before, during, and after your tour

We do NOT sell, rent, or trade your data to third parties.


3. Sharing of Personal Data

We share your information only when necessary to complete travel arrangements:

3.1 Authorized Partners

  • Hotels & resorts

  • Tour & attraction operators

  • Transport providers

  • Airlines / ferry services

  • Activity partners (speedboat, shows, events)

3.2 Legal Authorities (If Required)

  • Immigration Office

  • Tourism Authority of Thailand (TAT)

  • Law enforcement (only when legally mandated)

All partners follow strict data handling, confidentiality, and security protocols.


4. Data Security

We take strong measures to protect your data:

  • Secure servers & encrypted communication

  • Limited access to authorized staff only

  • Regular website and server security audits

  • Compliance with Thailand PDPA data protection requirements

While we take full precautions, no online system is 100% risk-free. However, we continuously improve our security standards.


5. Cookies & Website Tracking

Our website may use cookies for:

  • Website performance

  • Google Analytics

  • User experience improvement

  • Marketing campaigns

You may disable cookies in your browser settings anytime.


6. Data Retention

We keep your personal data only for:

  • The duration of your travel services

  • Legal obligations (tax, audit, reporting)

  • Customer service history

  • Future booking references (only with your permission)

You may request deletion of your data anytime (see Section 8).


7. Marketing & Communication

With your consent, we may send:

  • Tour updates

  • Promotions

  • Festival offers

  • New travel packages

  • Important announcements

You may opt out at any time by contacting us.


8. Your Rights Under Thailand PDPA

You have the right to:

  • Request access to your personal data

  • Request corrections or updates

  • Request deletion of your data

  • Withdraw consent anytime

  • Request a copy of your data

  • File a complaint regarding misuse

To exercise your rights, contact us using the details below.


9. Third-Party Links

Our website may contain links to:

  • Booking platforms

  • Travel partners

  • Social media

  • Payment gateways

We are not responsible for third-party privacy practices. Please review their policies.


10. Changes to This Privacy Policy

We may update this policy from time to time to comply with legal changes or improve our service. The updated version will always be available on our website.


11. Contact Us

For privacy inquiries, data access, or requests:

GITI TOUR & TRAVEL (GITI TR CO., LTD.)
Pattaya, Thailand
TAT License: 14/04838
📞 +66 832175329
📧 gititourpattaya@gmail.com
🌐 www.gititourtravel.com